Online Channels Work Well for Large Retailers, Less So for Others

Consumers cite the web as the fastest-growing retail channel by a 2-to-1 margin.

They are also starting to expect more from businesses, including the ability to order products in one place and pick them up — or have them delivered — elsewhere, according to a Retail Systems Research (RSR) report, MarketingCharts writes.

Large retailers (those generating the equivalent of $5B or more in annual revenue) have a head start, as they have more experience in multi-channel retailing, RSR said. Moreover, they are more likely than small and midsize retailers to see the e-channel as an extension of their operations rather than merely an outlet for excess or different merchandise.

[Full Story at Marketing Vox]